Refund policy

We are so confident that you will absolutely love our products.

Returns are only possible with our return form!
You have a cooling-off period of 14 days to return the product, starting on the day of receipt of the product. The product can only be returned unused and in its original packaging. It
For returning the order, the shipping costs are for your own account.

You can only return the item if:
– is not open;
– The article is complete;
– The seal has not been broken.

It is not necessary to open the packaging and/or use the product to evaluate consumables. After opening and/or using these products, it is possible that they are no longer in a salable condition, as a result of which the depreciation can be up to 100%.
Return Process
Returns will only be processed with our return form. You can create a return shipment here.

If we have made a mistake, please send an e-mail to info@kotsaf.com beforehand so that we can e-mail you a free return label.