Complaints

It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@kotsaf.com

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within one month of discovering the defect. If the defect falls within the warranty, we will arrange for a replacement free of charge.