Refund Policy

We are confident that you will love our products.

If for any reason you are not completely satisfied with your purchase, you have the right to return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

Return Conditions

Returns are only accepted through our official Return Request Form.

Start your return here:
here

To be eligible for a return, the product must:

• Be unopened and unused.
• Be complete and in its original packaging.
• Have the original seal intact and unbroken.

Please note that cosmetic and personal care products cannot be resold once opened or used. Therefore, opened or used products are not eligible for a refund and may be subject to a reduction in value of up to 100%.

Return Shipping Costs

Unless the return is the result of our mistake (such as receiving the wrong or defective product), the customer is responsible for all return shipping costs.

If we have made an error with your order, please contact us at info@kotsaf.com before returning the products. We will provide a prepaid return label where applicable.

Incorrect Address & Returned Parcels

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a parcel cannot be delivered because of:

• an incorrect or incomplete shipping address;
• refusal of delivery;
• failure to collect the parcel;
• failure to respond to the carrier's request for additional address or delivery information;

the parcel may be returned to KOTSAF.

In such cases:

• The original shipping costs are non-refundable.
• Any return shipping charges incurred by the carrier may be deducted from the refund, where applicable.
• If you would like your order to be shipped again, a new shipping fee must be paid before the parcel is reshipped.
• If you choose not to have your order reshipped, we will refund the value of the returned products only, excluding the original shipping costs and any applicable return shipping charges.

Refunds

Once your returned products have been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@kotsaf.com